Question 1

Is mapping required between a PMS and Su?

Accepted Answer

No mapping between PMS and Su is required. Once a PMS Integration gets done with the Su channel manager, the PMS Property/Room /Rate ID is dynamically built into the Su platform that connects to all OTAs via channel manager api.

Question 2

What pricing structure does Su support?

Accepted Answer

Su supports the Pricing structure of Occupancy, Room & LOS pricing.

Question 3

Is Su a white label channel manager?

Accepted Answer

A white label channel manager is when an accommodation provider logs into an extranet of a third party with a customized skin. The channel manager allows them to make customizations and adjustments and is user friendly. With Su, the connection is built into the PMS.

Question 4

Does Su provide update logs?

Accepted Answer

Yes, Su provides detailed update logs between the PMS - Su - OTAs which displays success, failure and time of update through an API.

Question 5

Will my PMS brand appear on Booking.com, Expedia, Airbnb, and other OTAs?

Accepted Answer

Yes, Su provides you with a list of more than 100 properties with that OTAs. which make it to display on platforms like booking.com, expedia.com, airbnb.com and others.

Question 6

Does Su support the Messaging API?

Accepted Answer

Yes, for those supporting OTAs like Airbnb, Booking.com, Expedia,com, etc.

Question 7

What is the throttle limits of the API?

Accepted Answer

The Throttle Limit of API is 200 requests per minute

Question 8

How does Su differ from other channel managers?

Accepted Answer

Su is a Channel Manager built for PMS, CRS and Vacation Rentals. It is a link between PMS and OTAs through a very simple hotel channel manager API which removes the friction with conventional channel managers.

Question 9

What support is available?

Accepted Answer

A PMS is assigned a Technical account manager for PMS partners to reach out to. In addition we offer Tech support through a ticket system.

Question 10

Do I need to have my own domain to be used for the connection?

Accepted Answer

Yes, it is required that PMS have their own domain.

Question 11

Do I have to sign agreements in between and accommodation partner and Su?

Accepted Answer

No, this is not required.

Question 12

If a PMS needs an extranet for their accommodation providers. is it possible to get one?

Accepted Answer

Yes, Su interfaces with STAAH Channel Manager and that can be white labelled for a PMS

Question 13

Will I receive credit card details if my PMS is not PCI compliant?

Accepted Answer

In the absence of the required security certification, credit card details will not be included in the booking API to the PMS. However, alternative options are available.

Question 14

Is there a booking engine solution with Su?

Accepted Answer

Yes, Su is able to provide a custom build booking engine that PMS partners can call their own.