FAQs

How does Su differ from other channel managers?
Su is a Channel Manager built for PMS, CRS and Vacation Rentals. It is a link between PMS and OTAs through a very simple API which removes the friction with conventional channel managers.

Is there a booking engine solution with Su?
Yes, Su is able to provide a custom build booking engine that PMS partners can call their own.

Is there mapping required from a PMS to Su?
No mapping between PMS and Su is required. Once a PMS Integration gets done with the Su channel manager, the PMS Property/Room /Rate ID is dynamically built into the Su platform that connects to all OTAs via channel manager api.

Will my PMS brand be displayed on Booking.com Expedia, Airbnb and similar other OTAs?
Yes. provided you list more than 100 properties with that OTA.

What pricing does Su support?
Su supports the Pricing based on Occupancy, Room & LOS pricing.

How does a PMS map to OTAs?
Su offers 2 options for mapping
  • Through APIs between the PMS and the OTAs
  • Through a customised iframe

What is the throttle limits of the API?
The Throttle Limit of API is 200 requests per minute

Does Su offer update logs?
Yes, Su provides detailed update logs between the PMS - Su - OTAs which displays success, failure and time of update through an API.

Does Su support the Messaging API?
Yes, for those supporting OTAs like Airbnb, Booking.com.

Will I receive credit card details if my PMS is not PCI compliant?
In the absence of the required security certification, credit card details will not be included in the booking API to the PMS. However, alternative options are available.

Is Su a white label channel manager?
A white label channel manager is when an accommodation provider logs into an extranet of a third party with a customized skin. With Su, the connection is built into the PMS. read more

If a PMS needs an extranet for their accommodation providers. is it possible to get one?
Yes, Su interfaces with STAAH Channel Manager and that can be white labelled for a PMS

Do I need to have my own domain to be used for the connection?
Yes, it is required that PMS have their own domain.

Do I have to sign agreements between accommodation partner and Su?
No, this is not required.

What support is available?
A PMS is assigned a Technical account manager for PMS partners to reach out to. In addition we offer Tech support through a ticket system.
What can be managed from my PMS ?
Content Setup & Update
  • Property
  • Room Type
  • Rate Plan
Availability, Rates & Restrictions- ARR
  • Rooms Based pricing
  • Occupancy Based pricing
  • Length of Stay pricing
  • Flexi ARR at OTA level
  • Retrieve ARR
OTA Mapping
  • Content API
  • Room Rate mapping
Reservations
  • Retrieval of bookings
  • Retrieval of OTA logs
Reporting API (Supporting OTAs)
  • No Show
  • Invalid Credit card
  • Request to Cancel
Logs
  • PMS Update Logs
  • OTA Update Logs
  • Failed Update Logs
  • Daily ARR Logs
Property can Control
  • Setup/Delete
  • Activate/Deactivate
  • Map/Upmap OTAs
  • Retrieval of OTA property Room & Rate IDs

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Contact Information

+64 (0) 9 480 8184
+64 (0) 9 950 6368
support@suissu.com

 

Hotel Channel Manager

Address

F3, 27-29 William Pickering Drive,
Rosedale, Auckland 0632
New Zealand